Wawn Street Surgery

Thank you for your positive feedback and comments. We try our very best to give all of our patients the time and best care that we can whenever possible. Enjoy spending time with your grandchildren.

Thank you for your feedback. The practice is concerned about your comments and we would be very happy to discuss this though with you directly with regards to your concerns over staff's attitude. We would do this for anyone who has concerns regarding a member of staff, or concerns regarding the practice. We do have a complaints and comments leaflet dispense in reception for anyone to pick up and complete anonymously. With regards to the smell in the reception area, we have a contract with NHS England for our cleaning services. and received a CQC standard "Good" rating for infection control. We would suggest that when you are next in the practice, please bring this to the attention of a member of staff and we will look into this. Our hygiene and practice facilities are important to us. With regards to patient confidentiality, we do offer the opportunity to patients should they wish to discuss a private matter away from the front desk. You will see the notice in the waiting room informing patients of this. Our Receptionists/Care Navigators who deliver services from the front reception desk are responsible for mainly primarily for face to face discussions and therefore answering the telephone is not their priority. We have other members of the Reception Services Team who are responsible for answering the telephones away from the front reception desk. Thank you for bring the matter regarding staff name badges to our attention. We have decided to introduce a sign for each member of the team who is working on front reception desk. Please note from the beginning of January 2018 our appointment time for a routine appointment with a GP has been no more than two weeks.

Thank you for your feedback. We are sorry that the practice did not meet your expectations of the service. Care Navigators poster displayed in the practice states "Why do the staff need to ask what's wrong with me? It is not the case of the receptionists being nosey. Reception staff are trained as Care Navigators and liaise closely with GPs, Nurse Practitioners and Practice Nurses to ensure that patients receive the most appropriate care, from the most appropriate health professional at the most appropriate time. Reception staff like all members of the practice team are bound by confidentiality rules. Any information given by you is treated strictly confidential. You can ask to speak to a receptionist in private away from the reception desk. The practice would take any breach of confidentiality very seriously and deal with accordingly. If you feel an issue is very private and do not wish to say what this is then this will be respected". The practice works closely with our Patient Participation Group to develop and improve services where appropriate. Our PPG welcomes new members and we would encourage our patients to play an active role in the future development of their practice services.

Thank you for your positive feedback. We try our very best to give all of our patients the time and best care that we can whenever possible.

Thank you for your comments and feedback. We are sorry that our practice did not meet your expectations of the service. As a practice we take feedback on our service very seriously as an opportunity to identify how we might improve our service. We would like to assure you that we always aim to provide a high standard of service to our patients. We have a Patient Participation Group who work with the practice to develop and improve our services where appropriate. Our PPG welcome new members and we would encourage our patients to play an active role in the future development of their practice.